Placing an Order

Placing an order at Eleanor Lacey is quick and easy.

Go to the product page and add your chosen item to the cart by clicking the "Add to Cart" button.

Make sure you have selected the correct product variants. If everything looks good, click "Proceed to Checkout". On the details page, enter your correct delivery address and make sure all information is accurate. Once completed, click "Continue to Shipping".

On the "Shipping" page you can review your address details once more. You will also be informed that every order ships completely free of charge. Then click "Proceed to Payment".

Payment Methods

On eleanorlacey.co.uk all payments are processed over an encrypted (SSL) connection. The payment methods available for your order are shown at checkout.

After selecting your preferred payment method, you may be redirected to your chosen payment provider. Follow the instructions to complete your order. If you experience any issues, please contact us at: support@eleanorlacey.co.uk

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your address in the United Kingdom free of charge, with no minimum order value.

Order Dispatch

Found the perfect outfit or accessory on our site? We want you to enjoy it as soon as possible! That is why we do our best to process and dispatch your order as quickly as we can.

Orders are dispatched by our international fulfilment partners, which allows us to offer competitive prices.

Delivery times: Delivery usually takes between 7 and 30 working days. Once your order has been dispatched, you will receive an email with your tracking details.

Please note: Like many online stores, we may experience longer processing times during periods of high demand. Please bear this in mind when placing your order. We will always do our best to dispatch your order as quickly as possible.

If you have any questions about your order, please contact us by email at: support@eleanorlacey.co.uk. Our customer support team will be happy to help.